Long lines for service send customers a message that a company doesn’t care.Don’t companies see the fallout of such bad business practices? Many customers end up cancelling their service or switching companies due to a lengthy wait. Yet more customers say their frustrations have caused them to take action of some sort.
Urban life has changed quite a lot since the onset of the Great Recession in 2008. The new “creative class,” comprising technology workers, scientists, architects, artists and writers, has been migrating from the suburbs to “superstar cities” including San Francisco, Boston and New York, according to Richard Florida, global research professor at the New York University School of Professional Studies. Florida headlined the Urban Lab panel organized by the NYU Schack Institute of Real Estate on Oct. 13.
Far from being a war zone as Donald Trump recently described it, Harrisburg has a substantial creative class and the resources to overcome years of deindustrialization, nationally renowned urban studies expert Richard Florida said.
“Gated suburb” isn’t exactly what springs to mind when you think of New York and its hectic avenues, blinding lights, and incredible diversity. But Richard Florida says the Big Apple is “tipping” in the direction of becoming one.