I came across this article yesterday in the New York Times by MICHELINE MAYNARD and it made me ill.
“As far as airlines are concerned, you are no longer just a passenger. You are an opportunity to raise “ancillary revenue.” And when it comes to charging for things that were once free, the sky’s the limit. In just a few short months, the airlines have discovered to their glee that their customers are willing to pay for most everything from checked bags to soft drinks to pillows and blankets — and are doing so without much fuss. With that knowledge in hand, the airlines aren’t about to stop.”‘
I’m off tomorrow on a connection to the east coast, four different carriers – I’ll be sure to tally up the bills. Why don’t they try charging for things we want, like edible food, Internet access. movies on demand, iPods, personal DVD players, personal concierge, child seats. What would you be willing to pay for?
Tags: advice, airlines, Creative Class, Travel
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