New technologies have been the main catalyst for workplace changes since 2005. Demographic change (including a talent crunch) and the rise of the knowledge economy are also key components but it was not until mobile technology became powerful that major changes became more commonplace.
Technology enables workplaces to be flexible and workers to be mobile. Demographic change and the rise of the creative economy makes this desirable as maximizing the productivity and creative process of every worker is essential – even or especially during economic slow down.
The International Association of Administrative Professionals offers tips that actually apply to almost anyone working in a creative of knowledge-based industry today. Everyone needs to understand the technologies in the office, the tools and information available on the Internet, and how to harness all of this.
Their tips on Staying Ahead in a Changing Workplace:
1. Become a computer software expert. Demonstrate your mastery of “office suite” software packages which typically include word processing, spreadsheet, database, presentations, and scheduling software. Learn to navigate the Internet, and gather information via the World Wide Web to further your organization’s goals and to serve customers’ needs. Become a “Web Master” or a Web content provider for your employer.
2. Actively pursue continuing education. Attend business-related workshops and seminars or pursue a college degree program. Polish your written and verbal communications skills.
3. Learn how to plan conferences and meetings. Make the meetings well organized and user friendly through good room and site selection, meeting arrangements, and audio-visuals. Understand audio- and video-conferencing. Become adept at presentation software such as Microsoft’s PowerPoint.
4. Be a good teacher and leader. Many administrative professionals are training and supervising other staff. IAAP offers many opportunities to practice organizational leadership roles.
5. Become a communications hub for your workplace. Clients and vendors often judge the character of a business by the quality and efficiency of its administrative support staff. Customer service skills are critically important. Interpersonal skills (tact, diplomacy, negotiation) are also essential.
6. Be an adept organizer and “Information Manager.” Utilize computerized data as well as paper office records to provide information needed by managers. Today’s administrative staff increasingly conduct research and help manage projects from conception to completion.
7. Get involved in selecting and maintaining office equipment. Stay abreast of the types of available office equipment and what is most suited to your organization. Seek out appropriate vendors. Learn to oversee equipment purchases, evaluate office supply needs, and schedule maintenance.